Bai Privacy Policy

About This Policy

At Bai Finance Group Pty Ltd ("BAI Finance", "we", "us", or "our"), we respect your privacy and are committed to protecting your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

This Privacy Policy outlines how we collect, use, store, and disclose your personal information, particularly in relation to our credit assistance and brokering services. using our website or engaging with our services, you consent to the terms of this policy.

What Information We Collect

We may collect personal and sensitive information such as:

Full name, address, and contact details
Date of birth, gender, and identity documents
Employment and income details
Financial and credit history
Information about your credit needs and objectives
Information from third parties such as referrers, lawyers, or accountants

How We Collect Your Information

We collect your information directly from:

Your interactions with us via our website, phone, email, or in person
Applications and documents you provide
Referrals from partners or agents

We may also collect information from:

Lenders, lessors, credit reporting bodies, and public registers
Social media (when reasonably necessary)
Your legal or financial representatives

Why We Collect Your Information

Your information is collected so we can:

Provide credit assistance and related services
Help you apply for loans or leases
Assess your suitability for credit products
Administer payments and communications
Comply with legal and regulatory requirements
Offer you additional products and services that may be relevant (you can say “no” to these anytime)

You may opt out of receiving direct marketing at any time by contacting us.

Who We Share Your Information With

We may disclose your personal information to:

Our licensee: Buyers Choice Licensing Pty Ltd (ACL 509484)
Our aggregation partner: PLAN Australia (www.planaustralia.com.au)
Lenders, lessors, and credit providers
Insurers and valuers
Your representatives (e.g., lawyers, agents, accountants) (if you allow)
Government and regulatory bodies (if required)
External service providers, including those assisting in IT, compliance, and analytics
Overseas organizations, including our support office in the Philippines (Bai Virtual Services OPC) We may disclose your personal information to overseas organizations, including our support office in the Philippines (Bai Virtual Services OPC).

Note: Your information may be stored in cloud-based systems which may be located outside Australia

Security and Storage

We take reasonable steps to:

Protect personal information from misuse, loss, and unauthorized access
Secure data stored electronically or physically
Ensure service providers adhere to privacy and security standards

Access and Correction

You may request access to or correction of your personal information by contacting us. We will respond within a reasonable time and may require identity verification before releasing or updating your information.

Making a Privacy Complaint

If you are dissatisfied with how we handle your information, you can:

Contact us directly at:
- Phone: 03 8609 3773
- Email: egen@baifinance.com.au
- Address: Level 1, Suite A23, 8-10 Society Avenue, Marriot Waters Shopping Centre, Lyndhurst VIC 3975
If unresolved, escalate to the Australian Financial Complaints Authority (AFCA):
- Website: www.afca.org.au
- Email: info@afca.org.au
- Phone: 1800 931 678
- Mail: GPO Box 3, Melbourne VIC 3001

Updates to This Policy

We may update this Privacy Policy from time to time to reflect changes in legislation or our operations. The latest version is always available on our website at www.baifinance.com.au.